In our ambitious quest for excellence and achievement, we at NatHealth took the decision to compete for the King Abdullah II Award for Excellence. This award is considered to be the highest award for excellence on the Jordanian national level, and in all sectors. The challenge was huge. We were competing with some of the best and most ambitious companies in Jordan for the most prestigious award in the Kingdom.
The King Abdullah II Award for Excellence also carries international resonance. It is recognized and respected among business communities world-wide. The King Abdullah II Center for Excellence awards companies with the “Seal of Excellence.” The Center is certified by the EFQM, which is considered the leading international organization concerned with excellence of performance.
We had to lift ourselves and our company to a much higher level of performance. We took the collective decision to reject any form of mediocrity in our work. Our only acceptable standard was excellence in everything we do and everything we deliver to our customers. Although, perfection is an unattainable goal, we decided to make it our job to push ourselves to the limit and to reach out-as much as possible- to perfection. After months of extra hard work and perseverance, we were able to lift our company to a much higher level of quality performance. The result was that from among 23 SME companies, NatHealth was awarded the “Seal-Of-Excellence.”
Winning the award has given NatHealth positive recognition locally and regionally and this has helped us in our quest to expand as a franchise in the Middle East region.
Working together for this award has also helped us nurture a culture of excellence and a work ethic which we are proud of and committed to preserving.
On 26th of March, 2002, the certificate body of TUV Management Service GmbH awarded NatHealth-Jordan the certificate of ISO 9001: 2000 for establishing & applying a Quality System that fulfills the ISO requirements for a Health Insurance Third Party Administrators (TPA).
NatHealth has managed to sustain this accomplishment till the present date in line with NatHealth Quality Policy. Furthermore, it is worth mentioning that NatHealth was the first TPA in the region to get the ISO certificate.
NatHealth is eager to enhance the concept of excellence and innovation. Therefore; it has embarked on a comprehensive Quality Management System (QMS) that stresses on a customer satisfaction and a progressive compliant system built on a two-way feedback channel. As well as, several other quality initiatives that address Information Security Management System (ISMS) and Enterprise Risk Management (ERM).
Mentioned below is a list of the certifications awarded to NatHealth:
The certification is defined as the international standard that specifies requirements for Quality Management System (QMS). NatHealth is currently using this standard to demonstrate our ability to consistently provide services that meet our customers and regulatory requirements.
The certification gives guidelines for the process of complaint handling related to the services offered by NatHealth, including planning, design, development, operation, maintenance and improvement.
The certification provides NatHealth with guidance in defining and implementing processes to monitor and measure customer satisfaction.
The certification specifies the requirement for establishing, implementing, maintaining and continually improving Information Security Management System (ISMS) in NatHealth.
The certification provides guidelines on managing risk faced by NatHealth. The certification provides common approach to managing any type of risk faced by the organization and is not sector specific.