About NatHealth Aiming to create a seamless flow of healthcare benefits for all our subscribers.

“Quality & Security Policies”

QUALITY POLICY STATEMENT

National Health Insurance Administration Co. (NatHealth) was founded with the main objective as third part Administration Company, to administer health insurance policies and corporate self funded, health plans and other employee benefits. Professional NatHealth's ability to provide professional consultation services involves creation and improvement of existing healthcare programs and health insurance systems for its clients within the private and public sector. 

In line with the company policy towards improving the performance and skills of its employees, attaining customers' satisfaction and for the implementation of a total quality management program it has been decided that: 


NatHealth management will be responsible for establishing and maintaining superior quality standards for its services towards improving its quality assurance system with goal of optimizing performance & reducing wasted efforts. NatHealth is committed to the requirements that will guarantee the preservation of the efficiency of quality, complaint and customer satisfaction systems and conduct the continuous improvement procedures that will guarantee systems sustainability and the confidentiality and security of the circulated information. 


  • NatHealth is committed to adopting an automated claim system that will form a guaranteeing frame of commitment to the objectives of the quality system while maintaining opportunities for review & improvement on an annual basis.
  • NatHealth is committed to creating awareness of its quality policy among employees through the communication tools available & within the organization structure in a cascading manner.
  • NatHealth management would strive to develop the skills and capabilities of its working personnel at all levels through continuous training and educational programs
  • NatHealth management encourages ideas put forth by its employees aimed at quality improvement.
  • NatHealth is committed to the ongoing legal frame within the countries that it operates in & falls within its specialty lines.
  • NatHealth is committed to motivate stakeholder to submit their suggestion for improvement.
  • NatHealth is committed to speedy and fair resolution of customer complaints.
  • NatHealth is committed to meet customer needs and expectations that will elevate customer satisfaction. 


COMPLIANTS POLICY STATEMENT

ISO 10002:2018

National Health Insurance Administration Co. (NatHealth) is committed to providing quality services that meets the needs and expectations of its clients. NatHealth recognizes the right of its clients to complain and indeed welcomes complaints as a valuable form of feedback and input to improving its services. This policy outlines NatHealth’ top management commitment to managing complaints effectively, efficiently, expeditiously and fairly through a complaint system that is easy to access, speedy, confidential, informative, simple, fair, effective, monitored and audited. The system will be supported by highly trained staff and detailed procedures designed according to ISO 10002:2018 while constantly seeking to meet global best practices.

Now you can lodge your complaint via:

We will retrieve all the documents relevant to your transaction and aim to resolve your case within five Business days.

All complaints are taken seriously, and we maintain a procedure to ensure they are dealt with professionally, effectively and fairly. This Complaints Policy will be periodically reviewed and revised as necessary to ensure its effectiveness and relevance


Business Continuity Management System

ISO 22301: 2019


Policy Statement


The National Health Insurance Management Company (NatHealth) is committed to delivering its services with resilience and efficiency, ensuring the continuity of critical operations and services during emergencies or any threats to business continuity. In alignment with the ISO 22301:2019 standard, NatHealth’s Business Continuity Policy aims to establish a robust system that ensures readiness to face risks and to restore operations smoothly and swiftly.


This policy is reflected in the following principles:


  • Commitment to Continuous Readiness: NatHealth conducts regular risk assessments and impact analyses, along with frequent testing of business continuity plans to ensure their effectiveness and suitability.
  • Enhancing Responsiveness and Recovery: NatHealth implements precise crisis management plans to minimize the impact of disruptions on operations and services, ensuring the swift restoration of activities.
  • Continuous Improvement: NatHealth relies on periodic reviews of the Business Continuity System to enhance the company’s resilience and improve its response to evolving risks.
  • Awareness and Capacity Building: NatHealth is committed to raising awareness among its employees and partners regarding the importance of business continuity, ensuring their understanding of their roles in implementing the system and maintaining operational readiness.


NatHealth affirms its full commitment to implementing the Business Continuity Policy in accordance with best practices and international standards, ensuring efficient service continuity and maintaining client trust and satisfaction.



Information Security Management System

ISO/IEC 27001:2022

Policy Statement

The National Health Insurance Management Company (Nathealth) is committed to safeguarding the confidentiality, integrity, and availability of information critical to its operations and daily activities. Recognizing that information security is fundamental to the success of the company’s operations, Nathealth has established a comprehensive Information Security Management System (ISMS) in alignment with ISO 27001 standards.


The key principles of this policy include:

  • Protecting Information Assets: Nathealth is dedicated to securing all information assets against both internal and external threats, whether intentional or accidental, by implementing robust security controls.
  • Ensuring Compliance: Nathealth adheres to applicable legal, regulatory, and contractual obligations across all operational jurisdictions to uphold information security standards.
  • Continuous Risk Assessment and Improvement: Nathealth conducts ongoing risk assessments, applying a systematic approach to identify, evaluate, and mitigate information security risks, with a commitment to continuously enhancing the ISMS.
  • Raising Awareness and Responsibility: Nathealth promotes information security awareness among employees and partners, emphasizing their role in maintaining data security and upholding policy standards.
  • Incident Response and Resolution: Nathealth maintains structured processes to quickly address and resolve any security incidents, ensuring fair and timely solutions to protect both the organization and its clients

This Information Security Policy is subject to regular review and updates to meet evolving threats and ensure a secure environment for all stakeholders. Through this commitment, Nathealth strives to maintain trust, reliability, and excellence in all facets of information security.


Quality Policy Statement

Complaints Policy statement

ISMS policy statement